Shipping & Returns Information

Shipping
After placing your order, we are delighted to offer FREE shipping on all products.

Our efficient shipping process ensures that your order is typically shipped and received within 1 week from the date of ordering. Please allow up to 7 business days for your order to arrive at your doorstep.

If, for any reason, your order does not reach you within this timeframe, please get in touch with us, and we will gladly assist you.
We have production facilities located in the USA, UK, and mainland Europe, which work in synergy with over 50 trusted manufacturing partners spread across more than 10 countries. This ensures that we can swiftly produce and deliver the highest quality personalized products to you.
Returns
Refunds: You have the freedom to cancel your order at any stage, as long as we have not initiated production for your order or dispatched the relevant products to you. If your order is eligible for cancellation, we will process your refund promptly.
Unwanted Items: Regrettably, we do not accept returns for unwanted items. Since our products are personalized and tailored to your preferences, they hold sentimental value and cannot be resold to other customers. Therefore, we encourage you to carefully review your order before finalizing it.
Damaged or Incorrect Items: In the rare event that you receive damaged or incorrect items, please reach out to us immediately. We take these situations seriously and will promptly collect the items for investigation. Our goal is to provide a swift resolution and ensure your satisfaction.
If you have any further questions or concerns regarding our shipping and returns policy, please do not hesitate to get in touch with our dedicated customer support team. You can reach us via email at hello@heyi.com or through our contact page on the website.